Policies

2.1 How It Works

• The deposit amount is the actual value of the apparel.
• The deposit amount is specific to each outfit and will be clearly displayed before booking confirmation.
• The deposit is collected at the time of booking, exclusive of the rental fee.
• After the outfit is returned, it undergoes a thorough quality inspection by the Saha's team.
• Once the outfit passes inspection with no damage beyond normal wear, your deposit is refunded in full.
• Refunds are processed within 3–7 working days of inspection approval.

2.2 Deductions

• In cases of damage, missing attached accessories, or embellishments, the deposit will be forfeited.
• In case of a late return than the stipulated rental period, the additional rental charges will be deducted from the deposit amount.
• In cases of loss or non-return, the full deposit will be forfeited.

2.3 Curator Outfits

• For outfits listed by Curators, the deposit is still collected and managed by Saha's. The Curator does not receive the deposit directly.

3.1 What Counts as Normal Wear (No Charge)

• Minor wrinkles or light creasing from wear
• Small, washable surface marks
• Natural fabric movement or minor pilling on older garments

3.2 What Counts as Chargeable Damage

• Tears, rips, or cuts — accidental or otherwise
• Burns, scorch marks, or heat damage
• Permanent stains (food, drink, makeup, oil, pen, etc.) that cannot be professionally removed
• Missing embellishments, sequins, buttons, belts, or accessories
• Broken zips, hooks, or structural damage to the garment
• Alterations, stitching, or any modification made to the outfit
• Unauthorised washing or dry-cleaning that damages fabric or finish
• Threads pulled out due to apparel getting stuck in sharp, pointed objects.

3.3 Assessment Process

• All outfits are photographed before dispatch and after return.
• The Saha's team will assess damage objectively using pre- and post-rental photographs.
• Customers will be informed of any chargeable damage within 24 hours of return.
• Customers may raise a dispute by contacting us within 24 hours of being notified.

4.1 Cancellation Windows

• Cancellations are accepted upto only 4 hrs from the booking time.
• Orders may be dispatched within 24 hours of booking confirmation — so please act quickly if you need to cancel.
• Once dispatched, cancellations are not accepted and the rental fee is non-refundable.

4.2 Refund on Cancellation

• If cancelled before dispatch: full rental fee refund + full security deposit will be refund.
• If cancelled after dispatch: rental fee is non-refundable. Security deposit will be refunded after the outfit has reached the facility and inspected.
• Refund timelines depend on the original payment method and are typically processed within 3–7 working days.

4.3 No-Show / Non-Returns

• If a customer fails to return the outfit without communication, the security deposit will be forfeited and further orders will not be accepted unless communicated to the team.

• Return the outfit on or before the scheduled return date confirmed at booking.
• Repack the outfit in the original packaging provided wherever possible — this protects the garment in transit.
• Ensure all accessories sent with the outfit (belts, dupattas, jewellery, hangers, garment bags) are returned together.
• Missing accessories will be treated as damage and may incur replacement charges.
• Saha's will arrange return pickup where applicable. Details will be confirmed via WhatsApp at the time of booking.
• Do not return outfits via any other courier unless otherwise communicated/ suggested by Saha's.

6.1 How It Works

• Customers may optionally enter their measurements (bust, waist, hips, height) in their Fit Passport.
• Our system compares your measurements against the outfit's listed measurements and provides a fit compatibility indication.
• Fit Match is a guidance tool only — it does not guarantee a perfect fit.

6.2 Customer Responsibility

• Customers are solely responsible for the accuracy of the measurements they enter.
• Saha's is not liable for fit issues arising from incorrect, incomplete, or outdated measurements provided by the customer.
• Since fit preferences vary (some prefer relaxed, some prefer fitted), Saha's cannot guarantee a perfect fit for every body type and preference.
• Customers are strongly encouraged to review the outfit's detailed measurements listed on the product page before booking.
• No refunds or cancellations will be accepted on the grounds of fit once the outfit has been dispatched.

7.1 Becoming a Curator

• Any individual wishing to list outfits must apply through the Become a Curator section on the website.
• Curators must submit outfit details including: name, description, category, measurements, fabric/material, condition, care instructions, and clear photographs (front, back, detail shots).
• Outfits are reviewed and approved by the Saha's admin team before going live. Saha's reserves the right to reject any listing that does not meet quality standards.

7.2 Curator Responsibilities

• Curators are responsible for ensuring their outfit is in the condition described at the time of listing.
• Any misrepresentation of outfit condition or measurements may result in the Curator's account being suspended.
• Curators must keep their listings updated and flag any changes in outfit condition immediately.

7.3 Quality Checks

• Before a Curator's outfit is dispatched to a renter, the Saha's team will conduct a quality check. Outfits that do not meet standards will be withheld from dispatch and the Curator will be notified.
• After return, the outfit undergoes a second quality check before being re-listed or returned to the Curator.

7.4 Earnings & Payouts

• Curators earn a percentage of the rental fee for each successful booking, as agreed at the time of onboarding.
• Payouts are processed after the return inspection is complete and within the agreed timeline.

• Professional dry-cleaning or laundering as appropriate for the fabric
• Quality inspection for damage, condition, and completeness
• Fresh packaging in a clean garment bag

• Saha's is not liable for indirect losses, consequential damages, or event-related dissatisfaction arising from outfit fit, style preference, or delivery delays caused by circumstances beyond our control (weather, courier delays, etc.).
• Saha's is not responsible for personal injury or damage to personal property caused by use of a rented outfit.
• Liability, if any, is limited to the rental fee paid for that specific booking.

10.1 What We Collect

• Name, contact number, and delivery address
• Body measurements (if voluntarily entered for Fit Match)
• Booking history and outfit preferences
• Payment transaction references (we do not store card details)

10.2 How We Use It

• To process and confirm your bookings
• To provide customer support
• To improve our platform, catalogue, and recommendations
• To send booking updates and service communications via WhatsApp

10.3 What We Don't Do

• We do not share your personal information to third parties
• We do not share your data with advertisers
• We do not use your measurements for any purpose outside of Fit Match and service improvement

10.4 Your Rights

• You may request access to, correction of, or deletion of your personal data at any time by contacting us via WhatsApp or email.

• You will provide accurate personal and measurement information.
• You will use rented outfits responsibly and for personal use only.
• You will return outfits on time, in the condition received, with all accessories.
• You will follow all rental, damage, and return guidelines outlined in these policies.
• You understand that violation of these terms may result in additional charges or suspension from the platform.